AI-POWERED OFFICIAL LANGUAGES LEARNING SOLUTION

Description

The Canada Revenue Agency (CRA) is exploring tools to support employees in learning their second official language (English or French) in response to evolving operational and legislative requirements. The modernization of the Official Languages Act has reinforced the importance of maintaining and strengthening bilingual capacity across the organization to ensure compliance with the Agency's obligations to serve Canadians and support employees in the official language of their choice. Investing in effective and accessible second-language learning solutions will help the CRA maintain its bilingual capacity, support succession planning, and continue providing high-quality services in both official languages. As a result, the CRA is assessing the feasibility of implementing a scalable, Artificial Intelligence (AI)-powered language learning solution aligned with CRA corporate requiremen